The Services is operated and owned by "F Fashion" (hereinafter referred to as "Fancyana", "we", "us" or "our"), a company registered in Gurugram, Haryana.
F Fashion and its subsidiaries and affiliates and Associate Companies (individually and/ or collectively, "Fancyana") is/are concerned about the privacy of the data and information of users (including sellers and buyers/customers whether registered or non-registered) accessing, offering, selling or purchasing products or services on Fancyana's websites, mobile sites or mobile applications ("Website") on the Website and otherwise doing business with Fancyana. "Associate Companies" here shall have the same meaning as ascribed in Companies Act, 2013.
The type of data or information that You share with or provide to Fancyana and that Fancyana collects from You;
The purpose for collection of such data or information from You;
Fancyana's information security practices and policies; and
Information collected and storage of such Information:
The "Information" (which shall also include data) provided by You to Fancyana or collected from You by Fancyana may consist of "Personal Information" and "Non-Personal Information".
Your user name along with Your password,
Your telephone number,
Your e-mail address or other contact information,
Your date of birth,
Information regarding your transactions on the Website, (including sales or purchase history),
Your financial information such as bank account information or credit card or debit card or other payment instrument details,
Internet Protocol address,
Any other items of ‘sensitive personal data or information' as such term is defined under the Information Technology (Reasonable Security Practices And Procedures And Sensitive Personal Data Of Information) Rules, 2011 enacted under the Information Technology Act, 2000;
Identification code of your communication device which You use to access the Website or otherwise deal with any Fancyana entity,
Any other Information that You provide during Your registration process, if any, on the Website. Such Personal Information may be collected in various ways including during the course of You:
registering as a user on the Website,
registering as a seller on the Website,
availing certain services offered on the Website. Such instances include but are not limited to making an offer for sale, online purchase, participating in any online survey or contest, communicating with Fancyana's customer service by phone, email or otherwise or posting user reviews on the items available on the Website, or
Fancyana may also collect information other than Personal Information from You through the Website when You visit and / or use the Website. Such information may be stored in server logs. This Non-Personal Information would not assist Fancyana to identify You personally. This Non-Personal Information may include: ,
Your geographic location,
details of Your telecom service provider or internet service provider,
the type of browser (Internet Explorer, Firefox, Opera, Google Chrome etc.),
the operating system of Your system, device and the Website You last visited before visiting the Website,
You hereby represent to Fancyana that:
the Information you provide to Fancyana from time to time is and shall be authentic, correct, current and updated and You have all the rights, permissions and consents as may be required to provide such Information to Fancyana.
Your providing the Information to Fancyana and Fancyana's consequent storage, collection, usage, transfer, access or processing of the same shall not be in violation of any third party agreement, laws, charter documents, judgments, orders and decrees.
Your Information will primarily be stored in electronic form however certain data can also be stored in physical form. We may store, collect, process and use your data in countries other than Republic of India but under compliance with applicable laws. We may enter into agreements with third parties (in or outside of India) to store or process your information or data. These third parties may have their own security standards to safeguard your information or data and we will on commercial reasonable basis require from such third parties to adopt reasonable security standards to safeguard your information / data.
Purpose for collecting, using, storing and processing Your Information Fancyana collects, uses, stores and processes Your Information for any purpose as may be permissible under applicable laws (including where the applicable law provides for such collection, usage, storage or processes in accordance with the consent of the user) connected with a function or activity of each of Fancyana entities and shall include the following: >/p>
to facilitate Your use of the Website or other services of Fancyana entities;
to respond to Your inquiries or fulfil Your requests for information about the various products and services offered on the Website;
to provide You with information about products and services available on the Website and to send You information, materials, and offers from Fancyana;
to send You important information regarding the Website, changes in terms and conditions, user agreements, and policies and/or other administrative information;
to send You surveys and marketing communications that Fancyana believes may be of interest to You;
to personalize Your experience on the Website by presenting advertisements, products and offers tailored to Your preferences;
to help You address Your problems incurred on the Website including addressing any technical problems;
if You purchase any product or avail of any service from the Website, to complete and fulfil Your purchase, for example, to have Your payments processed, communicate with You regarding Your purchase and provide You with related customer service;
for proper administering of the Website;
to conduct internal reviews and data analysis for the Website (e.g., to determine the number of visitors to specific pages within the Website);
to improve the services, content and advertising on the Website;
to provide value added services such as Single Sign On. Single Sign On shall mean a session/user authentication process that permits a user to enter his/her name or mobile number or e-mail address or any combination thereof and password in order to access multiple websites and applications;
to facilitate various programmes and initiatives launched by Fancyana or third party service providers and business associates
to analyze how our services are used, to measure the effectiveness of advertisements, to facilitating payments
to conducting academic research and surveys
to protect the integrity of the Website;
to respond to legal, judicial, quasi judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law;
to conduct analytical studies on various aspects including user behaviour, user preferences etc.;
to permit third parties who may need to contact users who have bought products from the Website to facilitate installation, service and any other product related support;
to implement information security practices;
to determine any security breaches, computer contaminant or computer virus;
to investigate, prevent, or take action regarding illegal activities and suspected fraud,
to undertake forensics of the concerned computer resource as a part of investigation or internal audit;
to trace computer resources or any person who may have contravened, or is suspected of having or being likely to contravene, any provision of law including the Information Technology Act, 2000 that is likely to have an adverse impact on the services provided on any Website or by Fancyana;
Sharing and disclosure of Your Information
You hereby unconditionally agree and permit that Fancyana may transfer, share, disclose or part with all or any of Your Information, within and outside of the Republic of India to various Fancyana entities and to third party service providers / partners / banks and financial institutions for one or more of the Purposes or as may be required by applicable law. In such case we will contractually oblige the receiving parties of the Information to ensure the same level of data protection that is adhered to by Fancyana under applicable law.
Fancyana may also share Personal Information if Fancyana believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of various terms and conditions or our policies.
We reserve the right to disclose your information when required to do so by law or regulation, or under any legal obligation or order under law or in response to a request from a law enforcement or governmental agency or judicial, quasi-judicial or any other statutory or constitutional authority or to establish or exercise our legal rights or defend against legal claims.
You further agree that such disclosure, sharing and transfer of Your Personal Information and Non-Personal Information shall not cause any wrongful loss to You or to any third party, or any wrongful gain to us or to any third party.
Links to third party websites
Links to third-party advertisements, third-party websites or any third party electronic communication service may be provided on the Website which are operated by third parties and are not controlled by, or affiliated to, or associated with, Fancyana unless expressly specified on the Website.
The security of your Personal Information is important to us. Fancyana strives to ensure the security of Your Personal Information and to protect Your Personal Information against unauthorized access or unauthorized alteration, disclosure or destruction. For this purpose, Fancyana adopts internal reviews of the data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where Fancyana stores Your Personal Information. Each of the Fancyana entity shall adopt reasonable security practices and procedures as mandated under applicable laws for the protection of Your Information. Provided that Your right to claim damages shall be limited to the right to claim only statutory damages under Information Technology Act, 2000 and You hereby waive and release all Fancyana entities from any claim of damages under contract or under tort.
If you choose a payment gateway to complete any transaction on Website then Your credit card data may be stored in compliance with industry standards/ recommended data security standard for security of financial information such as the Payment Card Industry Data Security Standard (PCI-DSS).
Fancyana may share your Information with third parties under a confidentiality agreement which inter alia provides for that such third parties not disclosing the Information further unless such disclosure is for the Purpose. However, Fancyana is not responsible for any breach of security or for any actions of any third parties that receive Your Personal Information. Fancyana is not liable for any loss or injury caused to You as a result of You providing Your Personal Information to third party (including any third party websites, even if links to such third party websites are provided on the Website).
Notwithstanding anything contained in this Policy or elsewhere, Fancyana shall not be held responsible for any loss, damage or misuse of Your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined below).
A Force Majeure Event shall mean any event that is beyond the reasonable control of Fancyana and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer, computer system or computer network,, computer crashes, breach of security and encryption (provided beyond reasonable control of Fancyana), power or electricity failure or unavailability of adequate power or electricity.
While We will endeavor to take all reasonable and appropriate steps to keep secure any Personal Information which We hold about You and prevent unauthorized access, You acknowledge that the internet or computer networks are not fully secure and that We cannot provide any absolute assurance regarding the security of Your Personal Information.
You agree that all Personal Information shall be retained till such time required for the Purpose or required under applicable law, whichever is later. Non-Personal Information will be retained indefinitely.
User discretion and opt out
You agree and acknowledge that You are providing your Information out of your free will. You have an option not to provide or permit Fancyana to collect Your Personal Information or later on withdraw Your consent with respect to such Personal Information so provided herein by sending an email to the grievance officer or such other electronic address of the respective Fancyana entity as may be notified to You. In such case, You should neither visit any Website nor use any services provided by Fancyana entities nor shall contact any of Fancyana entities. Further, Fancyana may not deliver products to You, upon Your order, or Fancyana may deny you access from using certain services offered on the Website.
You can add or update Your Personal Information on regular basis. Kindly note that Fancyana would retain Your previous Personal Information in its records.
For F Fashion:
Ms Ankita Singh, the designated grievance officer under Information Technology Act, 2000
Business / Assets Sale or Transfers
is clear and easily accessible and provide statements of Fancyana policies and practices with respective to the Information;
provides for the various types of personal or sensitive personal data of information to be collected;
provides for the purposes of collection and usage of the Information;
provides for disclosure of Information; and
provides for reasonable security practices and procedures.
Terms & Conditions to be signed at the time of offline order/ visit by Fancyana representative:
Terms & Conditions for signing at the time of Fancyana Tailor/ executive visit
Please read and sign following terms & Conditions before placing orders at Fancyana
All the measurement & Designs to be confirmed during first visit / telephonic conversation with representative and to be duly signed by the customer in the company form.
Full payment (Fabric+ stitching charges) to be made during first time delivery.
One correction in the measurement/ design is free of cost, if Fancyana Tailor has done mistake during 1st time delivery/ Trial period,
If the correction is agreed as per the correction form, any change during 2nd delivery will be
Free Rework will be done in case company does any fault
Minimum time limit is 7 days for the 1st delivery/ Trial, any request to deliver before this has to be agreed with the
In case of any misbehaviour from the customer side, delivery of the order will not be done at the customer house.
In case customer wants to buy Fabric from Fancyana, then full payment of fabric to be given in advance.
A video shoot is done to avoid any mistake, and is mandatory for all the customers
Apart from design/ style/ fabric etc. selected in website, Customer needs to write every specific design/ measurement/ comment/ style/
In case of Customer requesting refund of fabric cost, refund can be done either the cost of fabric or Rs.1000, whichever is smaller. In no case, refund of more than Rs. 1000 will be done.
In case of any issue, correction form needs to be filled during first time delivery.
Detailed terms and conditions to be read on the company website.
The Services is operated and owned by F Fashion (hereinafter referred to as "Fancyana", "we", "us" or "our"), a company registered in Gurgaon.
All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, and computer code (collectively, "Content"), including but not limited to the design, structure, selection, coordination, expression and arrangement of such Content, contained on the Site is owned, controlled or licensed by or to Fancyana, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.
Links to other site
This Site may contain links to other independent third-party Web sites ("Linked Sites"). These Linked Sites are provided solely as a convenience to our visitors. Such Linked Sites are not under Fancyana control, and Fancyana is not responsible for and does not endorse the content of such Linked Sites, including any information or materials contained on such Linked Sites. You will need to make your own independent judgment regarding your interaction with these Linked Sites.
It is vitally important that you take your measurements correctly and get it checked by Fancyana representative, whether ordering a Fancyana size, standard size or a custom size. We would recommend that you send the best fit cloth of the same measurement and same type for our reference during the tailoring work. You must enter all the measurements on our website before Fancyana representative leaves your house after taking measurement or cloth or fabric.
Fancyana or Standard sizes and are not made to personal measurements. You must determine the closest fit by comparing your measurements with our size chart. If your measurements put you in between two standard sizes always choose the larger size. Given the variation of individuals, you can expect that your dress will need alterations in order to fit perfectly.
Please make sure that none of your measurements are larger than what is indicated for the size you are choosing. Our patterns are designed so that they are easy to take in and alter to a smaller size. You will not be able to let them out and make them bigger.
Please note that custom sized items will fit you better than standard sizing (provided the correct measurements are supplied). However, custom sizing is not tailored, and therefore some alterations may still be required. We will provide such alteration free of cost and within 10 days of raising such concerns.
We give customers options to choose fabric either from our site or from third party sites. All of our fabrics are from high quality sources. Each fabric is carefully described on the Fabrics page. Please ensure that you are aware that because fabrics may be natural fibre you can expect slobs and bumps in the fabrics. This is normal and is not considered a defect but is part of the beauty of a natural fibre fabric.
Dyelots can vary significantly. If you want all of the dresses (e.g. Bridesmaids) for one event that are made from the same fabric and colour to also be from the same dyelot, please place the order for the dresses on the one order. If the orders are placed separately please email us to let us know that they are all for the same occasion.
To choose fabrics through third party site links, as provided on Fancyana website, you must use your own judgement. These Linked Sites are provided solely as a convenience to our visitors. Such Linked Sites are not under Fancyana control, and Fancyana is not responsible for and does not endorse the content of such Linked Sites, including any information or materials contained on such Linked Sites. You will need to make your own independent judgment regarding your interaction with these Linked Sites.
Occasionally a fabric may be out of stock, if that is the case we will contact you personally to advise and possibly adjust your order. No fabrics will be substituted without your prior written approval.
Please keep in mind that every computer monitor displays colours differently. If you are unsure about the colour you are choosing, please order swatches, by writing to our email provided on website, or by using website guide. If you have already received swatches please be aware that some dyelots can vary as much as 15-20%, so the swatch you have in hand may not be from the same dyelot as the dresses that you receive from your order. This is normal and to be expected.
Occasionally a colour may be out of stock, if that is the case we will contact you personally to advise and possibly adjust your order. No colours will be substituted without your prior written approval.
Occasionally our patterns may need to change to accommodate production methods or fabric choices or feasibility of the design to the specific size ordered. Therefore you should be aware that any photographs or illustrations may vary slightly from what you actually receive.
All pricing is subject to change up until the time you place your order and complete the payment. If you have saved a dress to your dressing room and at some point later complete the order and make payment, the price will reflect current pricing, not that of the older saved design.
All orders must be placed online through the Dresses by Me website. Payment can be made online through credit card or debit card. Contact us if you are facing some difficulty. If you would like to pay us by bank transfer or cheque please order using our offline payment method and we will contact you to arrange payment.
Timing Your Order
Your order will be despatched within 10 days of you placing your order.
We are not responsible for delays or lost packages after the package has left our studio.
Rush orders are available on a case by case basis. Please email us if you require your dress earlier than 3 days and we will do our best to accommodate your order.
Inaccuracies and Typographical Errors
The information of the Fancyana Company web site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologize for any inconvenience this may cause you. In the event that there are typographical inaccuracies on the part of the Fancyana Company, you may return it with the original Fancyana Company packing receipt. Please see our Return Policy.
Fancyana values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services and promotions. Fancyana Company recognizes that it must maintain and use customer information responsibly. We will not rent, give or sell your personally identifiable information to any outside organisation for that organisation's own use without your consent. Your data will not be provided to third parties for marketing. We do not store any credit card information.
Our liability related to your use of the website and/or our products is limited only to the value of the goods sold to you.
You can store your measurements to your account for future reference. However, your last used measurements will automatically be saved and will override any previously saved measurements. All measurements provided are final dress measurements and dress will produced within a 0.5” tolerance of those measurements.
Send a Dress for measurement
Fancyana Company is not responsible for any damage / loss to your dress in shipping it to or from our offices. The dress will be returned along with your order, and in the same condition that we received it.
Returns / Alterations :
WE'RE HERE TO MAKE YOU HAPPY
No matter what the issue, we are committed to making sure your dress puts a smile on your face.
Within reason of course!
Let’s iron out the details
Made to measure implies a standard size (S, M, L, XL in Slim or Regular Fit) being tweaked to meet your size requirements. Eg. If your standard size is M but sleeve length is that of L, worry not. This is doable.
Measurements are rounded off to the nearest half inch, given that the fabric is hand cut. Eg: 40.2 = 40.5 & 40.7 = 41
All fabrics feel & fall differently. If you provide us a sample for measurement, the fabric of your sample dress is likely to be different from the one you order. Brace yourself for a slight variance in size.
Custom-made is our specialty, but within bounds. We offer a wide range, and our customization is limited to the options we have on offer.
When do you need an alteration?
An alteration is either size or design related.
Size Alteration: If there's been an issue with your sizing, we will always work with you to get it right. Every time.
Design Alteration: If you require a design change (ex. collar, cuffs, buttons) after receiving your order, we'll try and incorporate the changes as far as possible.
We do not charge anything for alterations.
How do you go about an alteration?
Alterations are not so desirable, yet, at times, unavoidable. We'll try to make it as pain free as possible. Help us help you, one step at a time.
If you've ordered through our website, send the dress back to our office addresses mentioned on website or request a pick up- our stylists / master tailors will take a look and suggest necessary changes. For most alterations, our master tailors will have them completed within10 days.
If you need to send your dress back for alteration, kindly do so while referencing your name and order number, and send that to our address written in the website.
Once the package reaches us, we'll take care of the rest. All requests take 10 working days from the date of receipt. We know you're keen to have your dress back; we'll do our best to get it to you sooner.
For international customers, we offer alteration credit on your first order. Take the dress in question to a local tailor for alteration, we will reimburse up to 300 loyalty points per dress (or roughly $5) on display of a valid receipt. Alternatively, if you'd like for us to alter the dress for you, kindly send it back the address mentioned on the website. Return shipping fees will be applicable, however.
Since our products are custom made especially for you, we do not accept returns. All sales are final.
* The discretion to accept alterations remains the sole right of Fancyana.
* Alterations will only be processed within 10 days of the dress reaching the customer
* No alteration charges are collectible, except the logistics charges.
The discretion to accept alterations / returns remains the sole right of Fancyana.
Our Disclosure of Your Personal Data and Other Information
Fancyana is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties, as set out below:
Legal Requirements: Fancyana may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Fancyana, (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (iv) protect against legal liability.
Marketing and advertising: Fancyana and its affiliates may use Personal Data to contact you in the future to tell you about services we believe will be of interest to you. If at any time you wish not to receive any future communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below.
We do not disclose personal information about identifiable individuals to advertisers, but we may provide them with aggregate and/or anonymised information about our users to help advertisers reach the kind of audience they want to target. We may make use of the information we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.
Account and service usage
You may access the Services either by (a) signing in as a guest; or (b) registering to create an account ("Fancyana Account") and become a member ("Member"); or (c) you can also register to join by logging into your account with certain third party social networking sites ("SNS") (including, but not limited to, Facebook, Google); each such account, a "Third Party Account", via our Services, as described below. As part of the functionality of the Services, you may link your Fancyana Account with Third Party Accounts, by either:
(i) providing your Third Party Account login information to us through the Services; or
(ii) allowing us to access your Third Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third Party Account.
You represent that you are entitled to disclose your Third Party Account login information to us and/or grant us access to your Third Party Account (including, but not limited to, for use for the purposes described herein), without breach by you of any of the terms and conditions that govern your use of the applicable Third Party Account and without obligating us to pay any fees or making us subject to any usage limitations imposed by such third party service providers.
By granting us access to any Third Party Accounts, you understand that we will access, make available and store (if applicable) any content or information that you have provided to and stored in your Third Party Account ("SNS Content") so that it is available on and through the Services via your Fancyana Account.
Depending on the Third Party Accounts you choose and subject to the privacy settings that you have set in such Third Party Accounts, personally identifiable information that you post to your Third Party Accounts will be available on and through your Fancyana Account on the Services.
Please note that if a Third Party Account or associated service becomes unavailable or our access to such Third Party Account is terminated by the third party service provider, then SNS Content will no longer be available on and through the Services.
We will create your Fancyana Account for your use of the Services based upon the personal information you provide to us or that we obtain via an SNS as described above.
You agree to provide accurate, current and complete information during the registration process and to update such information to keep it accurate, current and complete.
We reserve the right to suspend or terminate your Fancyana Account and your access to the Services if any information provided during the registration process or thereafter proves to be inaccurate, not current or incomplete.
You are responsible for safeguarding your password. You agree that you will not disclose your password to any third party and that you will take sole responsibility for any activities or actions under your Fancyana Account, whether or not you have authorized such activities or actions. You will immediately notify us of any unauthorized use of your Fancyana Account.
Goods and services purchased from the Services are intended for your person use and you represent that the same are not for resale or you are not acting as an agent for other parties.
Services, Orders and Financial terms
The Services allows you to place stitching and alteration services orders and we will, subject to the terms and conditions set out herein, deliver the same to you.
As a general rule, all stitching service orders are treated as confirmed.
However, upon your successful completion of booking an order, we may call you on the telephone or mobile number provided to confirm the details of the order, the price to be paid and the estimated delivery time. For this purpose, you will be required to share certain information with us, including but not limited to (i) the first and last name (ii) mobile number (iii) material pick-up address and (iv) email address. It shall be your sole responsibility to bring any incorrect details to our attention.
In addition to the foregoing, we may also contact you by phone and / or email to inform and confirm any change in the order, due to availability or unavailability or change in price of the order. At this time any change or confirmation of the order shall be treated as final and you will receive an email confirming the change in order. It is clarified that in the event you are unavailable on the phone at the time we are confirming the order, we will cancel your order and the provisions of the cancellation and refund policy below shall be applicable.
You can pay by credit card or debit card or net banking at the time of booking an order or you can pay by credit or debit card or cash at the time of delivery.
You acknowledge and agree that we act as the Vendor's payment agent for the limited purpose of accepting payments from you on behalf of the Vendor. Upon your payment of amounts to us, which are due to the Vendor, your payment obligation to the Vendor for such amounts is completed, and we are responsible for remitting such amounts, to the Vendor. You shall not, under any circumstances whatsoever, make any payment directly to the Vendor.
You shall not assign or transfer or purport to assign or transfer the contract between you and us to any other person.
Governing law and dispute resolution